If you're looking to cancel your subscription, we're sorry things didn't work out for you! While we make every effort to get the best experience for you it sometimes is not always to be.

Fortunately you can cancel your subscription within the Quuu Promote account settings panel. Just answer a few short questions about why you chose to do so and we'll automatically terminate the subscription for you. It's really important as a team of just 4 people for us to learn how we can improve things for everyone so do let us know the reasoning behind your cancellation!

Cancelling your subscription

You can start the process by heading to More options on the menu bar and then to Account settings finally clicking Cancel subscription in the sidebar. Simply answer the questions and we'll get your plan taken care of

Getting a refund

Refunds are only eligible if you meet the 15 day money back guarantee terms and conditions. To meet these requirements your content must have been

  • In active promotion for 15 days or longer

  • Said promotion having less shares than advertised on the https://quuu.co/promote landing page under the So how many shares could I get? section for the applicable category

If you meet these requirements, whilst cancelling select Results as the reason for cancellation. On the next step you will be able to select a promotion that was set live 15 days or longer ago. We will automatically check the number of shares this received against the landing page guarantee for you and let you know your eligibility. If eligible you will receive your refund automatically.

Refunds can only be processed using the automated process and this is not something typically handled in the live chat.

Termination grace period

Once cancelled, You will retain your benefits until the end of the cycle. This will be communicated to you on cancellation as well as in your sidebar. Once this date arrives, your promotions will be moved to "Paused" and your plan will downgrade to Free. This will also result in your allowance being set back to 0.

I can't cancel! Help!

On some older versions of Quuu Promote, we supported bolting on subscriptions and stacking them to achieve more allowances. Because of this, sometimes our cancellation wizard cannot start because it doesn't know which subscription to target automatically. Also this is rare these we appreciate the frustration it may cause. In these instances we'll be more than happy to help, just reach out to us and we'll progress things for you

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